Frequently Asked Questions About Thomas & Friends Magazine
1.) When will I receive my first Issue of Thomas & Friends Magazine?
Thomas & Friends Magazine is published 6 times a year, so first copy of Thomas & Friends magazine is expected to arrive in approximately 6-10 weeks. Your order is processed by magsstore.com within 24 hrs of receipt of the order and the money and all order details are shared with the respective publisher. The publishing company will then process your order, and fulfill the dispatch of each issue.
2.) How do I change my address for Thomas & Friends Magazine?
To change your address, please write to us on customerservice@magsstore.com – please mention your Thomas & Friends magazine subscription order number, full name and new delivery address to get it updated quickly.
3.) How can I renew my subscription to Thomas & Friends Magazine through magsstore.com?
Yes, you can renew your subscription to Thomas & Friends magazine online at magsstore.com. Click on Renew Subscription option at right hand side top of the website, select your magazine and terms you want to subscribe to, place the order and it will be automatically added to your existing subscription.
4.) How do I know if my subscription order for Thomas & Friends Magazine has been placed?
You receive an email from magsstore.com confirming your Thomas & Friends magazine order details on the same day as you have placed the order. We recommend subscribers to create an account with us so you can check status of subscription online with expiry and renew details.
5.) How can I gift a Thomas & Friends Magazine subscription to someone?
Absolutely! All you have to do is specify the address of the person in the shipping details during the checkout process. We will send an electronic gift card on your behalf to this person letting him/her know about Thomas & Friends magazine subscription. Alternatively, you could also buy a voucher on the site and we will email it to the person on your behalf. They could then choose the magazine title they wish to subscribe.
6.) How can I cancel my Thomas & Friends Magazine subscription?
Yes you can. You can cancel your Thomas & Friends magazine subscription anytime but we refund the entire amount if order is cancelled within 7 days of the order date. Please write to us on customerservice@magsstore.com – please mention your order number, full name and delivery address to help us to get your order cancelled. It takes normally 3-4 days. There is no refund provided if order is cancelled after 7 days of the order placed date.
Gifts/Gift cards and international magazines orders are non-refundable.
7.) Why did I receive a renewal notice in the mail, though I renewed my Thomas & Friends Magazine subscription already?
You can receive the renewal notices from publisher 8 weeks or 16 weeks before your magazine subscription expires as they are sent automatically. But, you can ignore them if already renewed your subscription to Thomas & Friends magazine.
8.) How can I place a bulk order on magsstore.com?
Yes, you can place a bulk order on the site. However, we suggest you contact us with your request and we will work out a solution that works as per your requirements and will be a better offer for you.
9.) I entered my payment details and place an order for Thomas & Friends Magazine – and all I got was a blank screen! I got charged but don’t have the order details. What now?
We’re really sorry for the inconvenience. You will receive an email from us on the same day as you placed the order and your subscription to Thomas & Friends magazine will be processed. We suggest you do not try booking again as you may end up getting charged twice.
You can also write to us on customerservice@magsstore.com.
10.) How Can I write a review on Thomas & Friends Magazine?
It’s easy! Please go to the reviews tab above and you can submit your review there using your name and email.
